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Three Questions (to Cut Through Any Business Plan)

As 2026 strategic planning kicks off, I’m sure many of you will be evaluating business plans.  To assist you here’s a filter used by Sequioa Capital to separate substance from hype. Before you greenlight any initiative, ask: Who cares? (Is the market big enough to matter?) Who needs it? (Is there real customer pain or [...]

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The Sales Funnel Trap

Google the words “sales funnel” and you’ll see that perfect triangle. Awareness at the top, purchase at the bottom. Clean, logical, ubiquitous…and completely misleading. A client had a problem they didn’t know existed. Following a standard playbook their sales team was equally divided amongst all accounts.  It didn’t matter if an account bought 3 items [...]

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Take The Long Way Home

Market leaders have the ability to resist competitive challenges by leveraging their superior infrastructure, preying on people’s fear of change, and further entrenching consumer habits. This is the ‘incumbent’s advantage’. To challenge the market leader, “the longest way around is often the shortest way home”1. says Liddell Hart, a 20th century military thinker who postulated [...]

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Share a Coke

When it comes to marketing a feeling can be more important than a fact.  In the early 2010s, Coke was faced with plateauing sales mostly due to a declining engagement with Millennials and Gen Z consumers.  Research showed that Millennials and Gen Z’s viewed Coca Cola as a generic, mass-market product that had little personal [...]

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Intel – Strategic Mis-steps

It wasn’t long ago that Intel was the dominant player in the computer chip industry.  Computers needed more powerful chips and Intel was the major supplier.  Customers demanded more power and the Intel brand delivered, propelling the company to dizzying heights. However, a major shift happened in the market when Blackberry and later Apple and [...]

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Finding Your Competitive Edge

If you’re from the western USA, you’ll recognize “Les Schwab Tire”.  The company became the dominant player in their market, earning profit margins three times higher than their competitors.  From humble beginnings in 1952, Les Schwab, knowing almost nothing about the tire business, sold his home and life insurance policy to buy a failing tire [...]

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